Spring 2014 | Retriever | Researcher, Designer
Retriever makes parking easier and faster. You can search for, find, book and pay for a parking spot anywhere via your smartphone, using the Retriever city parking and reserving app and meters. You will receive the information about location, time, cost and navigation to the parking spot via the smartphone app.
Parking is often a painful process, especially in congested cities. We broke down the key steps of parking that are most frustrating and viewed them as opportunities for a better parking solution.
Full Life Cycle
The upper part is the workflow of traditional parking method. The pain points during the journey are highlighted to match with what Retriever has to offer during its workflow, which is mapped out in a service blueprint form.
Colors Indicate Availability
Retriever allows people to search, find, book and pay for a parking spot at anytime, anywhere in the city. It aims at maximizing the limited parking resources by indicating every parking spot available to both app users and non-app users. By showing statuses of "Green" (completely available), "Orange" (limited-time available) and "Red" (available for booking) on both meter and app interface, everyone in the city is able to find the best spot.
Key User Interfaces
How to use without the app
An orange meter is still available for a limited time parking until the person who booked it arrives. If you don’t have a smartphone, the parking meter is still fully functional.
It aims at maximizing the limited parking resources by indicating every parking spot available to both app users and non-app users.
Two-point Sensory System
The car parks beside the two sensors, then the system notices there is a car on the spot. If the reserver didn’t sign in or if there is no card input within a set time period, the system will inform a traffic warden.
The sensors will communicate wirelessly with the parking meters, which will transfer information to the database.
The sensors detect ferrous metal within a five-foot radius and therefore can detect both stationary and move vehicles within that range.
Moreover, the government can benefit from the system too. It can collect and record all of the data points for parking information in a given city in real time. Parking violations can be responded to immediately on a case-by-case basis. Therefore, the system helps to make the best use of both human and financial resources.